How to be a great listener -- fantastic piece covering listening to:
✓ Children
✓ Someone who's mad
✓ Partner/Spouse
✓ Direct report
✓ Someone who's sad
theguardian.com
✓ Children
✓ Someone who's mad
✓ Partner/Spouse
✓ Direct report
✓ Someone who's sad
theguardian.com
Kids: Explaining things away and denying feelings
Kids: How the word "BUT" gets in the way (and should be replaced with "EVEN THOUGH")
Kids: During meltdowns, wait for a calmer time and hear them out (both reasonable and silly)
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