I deeply regret buying one of your products due to the awful treatment I got from one of your agents and service center here in the middle east.
I contacted them twice for the simplest consumable one can get for an espresso machine +
@Philips @PhilipsCare
I contacted them twice for the simplest consumable one can get for an espresso machine +
@Philips @PhilipsCare
A decalcification product to clean my machine was all I wanted. I'm told by YOUR agent to go buy it from @amazon @AmazonKSA ???
Shame on you! I've been told that this simple item will take 3-6 months to get delivered by the agent and would cost a lot.
Shame on you! I've been told that this simple item will take 3-6 months to get delivered by the agent and would cost a lot.
How will it go when I'm in need of an actual spare part? To go outsource it as well? What an awful response from an authorized service provider and an agent for what I thought was a huge brand since decades. I can clearly see now that going for another name will be a relief for
will be a relief for me and that I won't lose anything. Their prices are competitive, quality comparable, and services are GREATER.
I reached your customer care twice regarding the matter and both times I've been told that my case has been noted and management will look into it
I reached your customer care twice regarding the matter and both times I've been told that my case has been noted and management will look into it
Being noted isn't what I'm looking for at the moment I'm looking for actions regarding this disgrace of an action and response. I really can't believe that such a big name like #Philips @Philips @PhilipsCare can't provide and keep stock of cleaning agents for coffee machines
In such a big country like Saudi Arabia where I think they're targeting a big market share yet however they'll definitely not get due to such actions.
Just like both my calls were recorded with the customer care hotline and my case was "noted"... #Philips
Just like both my calls were recorded with the customer care hotline and my case was "noted"... #Philips
I'll make sure my review gets heard and noted to anyone looking to purchase a Philips item around here.
I find it very ironic that in the machine catalog @Philips @PhilipsCare recommends that we only use their brand for the decalcification solution but can't even provide it
I find it very ironic that in the machine catalog @Philips @PhilipsCare recommends that we only use their brand for the decalcification solution but can't even provide it
And keep stock so it's available for us consumers at their local agent's store. No but it gets better by being told by the agent to go buy it from Amazon.
#philips
#philips
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