Dolz | Retention Marketing for DTC Brands ๐Ÿ“ฉ
Dolz | Retention Marketing for DTC Brands ๐Ÿ“ฉ

@itsonlydolz

17 Tweets 6 reads May 11, 2022
My agency has generated over $57 million with email marketing.
Here are 14 principles we swear by to print $$$ for our clients (go ahead and steal them all) ๐Ÿ‘‡๐Ÿฟ
1. Make sure you have pop-ups for both mobile and desktop.
This needs to be a strong offer to leverage the traffic you're getting to your site.
This does not always have to be a monetary incentive
It can be a digital download, giveaway, info product that provides value etc.
2. Go deep with segmentationโ€”focus on frequency, recency, product categories, demographics etc.
Look for the hidden revenue opportunities where there are large groups of people present.
More people = more opportunity=$$
3. Have a good retention tech stack in placeโ€”referrals, survey, reviews, loyalty, SMS.
Make sure these all sync with your ESP via targeted flows.
4. Create a vault of campaigns that you can pull out of your back pocket when things are slow.
These should be a mixture of value based emails and sales/offer focused campaigns.
5. Have 3 main pop-ups that are behaviorally triggered to target:
>Existing customers with an upsell offer/invitation to become VIP
>New customers with a new offer
>Exit intent
6. For promos, avoid friction and have auto applied discounts to increase chances of conversion.
With sales and big promos, I would recommend using easy static codes that are easy to remember and enter at checkout.
7. Review your best campaigns every month/quarter.
Then you're gonna wanna repackage these into existing flows that are underperforming.
Or you can have them scheduled as a resend.
8. Add a Klaviyo form to have your abandoned cart offer on your website to increase conversions.
9. Create an instant upsell for buyers when they make a purchase that is time sensitive.
Ideally, this should be an offer they can't refuse that is still profitable for you but a steal for them!
Make sure to add urgency with a countdown timer.
10. Resend emails in your high converting flows to non openers eg welcome flow, abandoned cart etc
Ideally, resend the email with the offer/incentive.
11. If you offer payment plans like Clear Pay or Klarna, add this in your high cart value abandoned cart or checkout flows.
12. Consider words and phrases like:
โ€œYou qualifyโ€
โ€œWe don't usually do thisโ€
โ€œComplimentaryโ€ instead of FREE
To convey a more premium value prop without having to devalue your brand.
13. Resends should focus on these key core segments:
Non clickers
Non openers
Non purchasers
14. Have dedicated swipe ups on social media platforms to drive sign-ups think TikTok, Instagram etc. with a dedicated landing page.
Focus on social media exclusive discounts e.g.
"TikTok fam get 15% off instead of 10%"
If you enjoyed this, hit the RT on the first tweet, so I know to produce more of this style of content
Hope you found this valuable ๐Ÿ™๐Ÿฟ
If you're interested in building an email marketing agency or scaling your existing one past $10K/month
Grab my FREE 1.5-hour training I put together on how to start
Plus insights on what's working in my agency, and useful tips ๐Ÿ‘‡๐Ÿฟ
wishiknewthissooner.com

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