βTo change ourselves effectively, we first had to change our perceptions.β
βMost people do not listen with the intent to understand; they listen with the intent to reply.β
βWe see the world, not as it is, but as we are β or, as we are conditioned to see it.β
βTreat a man as he is and he will remain as he is. Treat a man as he can and should be and he will become as he can and should be.β
βWhen the trust account is high, communication is easy, instant, and effective.β
βTwo people can see the same thing, disagree, and yet both be right. It's not logical; it's psychological.β
βIt's not what happens to us, but our response to what happens to us that hurts us.β
βIf I really want to improve my situation, I can work on the one thing over which I have control β myself.β
βAdmission of ignorance is often the first step in our education.β
βBut until a person can say deeply and honestly, 'I am what I am today because of the choices I made yesterday', that person cannot say, I choose otherwise.β
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