Alice Evans
Alice Evans

@_alice_evans

15 Tweets 2 reads Aug 04, 2022
Meet @SwatiJaiHind
Chairperson of the Delhi Commission for Women.
Fascinating governance:
- Women contact 181
- Councillors escort women to the police & press for justice.
- Switchboard calls woman: was her grievance resolved?
- Councillors who perform poorly arent hired again
I was fascinated to learn about how @SwatiJaiHind has transformed the Delhi Commission for Women,
because it absolutely addresses everything we know about how to tackle violence against women in India,
and how to build effective management systems with accountability...
As we know from Poulami Roychowdhury's fantastic book
Indian police often disregard women, they are reluctant to investigate grievances.
Women stand far better chances if they are accompanied by brokers who lobby on their behalf.
However, most Indian women lack these brokers..
That's where the Commission for Women comes in!
A victim calls the helpline, the switchboard records her grievance, and then contacts an NGO councillor in her district, who is tasked with the case.
Together they go to the police.
Now she has back up!!
She isn't alone.
But how to ensure that the councillors do their job?
How to create accountability??
Later that day, the switchboard is supposed to contact the woman again.
Was her grievance resolved?
Did the councillor help?
If not, if the client is not satisfied, then the switchboard makes a note of this,
If the councillors consistently perform poorly then they might not be used again.
Such scrutiny might motivate better performance!
And ensure that vulnerable victims get the help they want!
CAVEAT:
These are the principles by which the organisation is supposed to function.
There may be some divergence in practice.
But the data is available.
It can be scrutinised in depth.
I suspect there is a great deal to learn from this system
- supporting victims of violence & building accountability
This governance system is important.
But ofc it is also endogenous.
It was created by a dedicated leader, @SwatiJaiHind
As @gamblingondev emphasises in his new book, leadership is absolutely key to development.
So quick background..
.@SwatiJaiHind was an anti-corruption activist.
She was part of the Indian Against Corruption movement - led by Anna Hazare and Arvind Kejriwal.
After the Arvind Kejriwal government formed in 2015, Swati was appointed Chairperson of the Delhi Commission for Women.
In 2018, after the rape of two girls (aged 16 & 8),
Swati went on a 10-day hunger strike,
Demanding police accountability.
"You speak to the Rajasthan Commission.
They complain they have no power.
But power is a state of mind!"
- @SwatiJaiHind
Swati asked for data from the Police Commissioner.
He refused for 3 months.
"I summoned him.
That annoyed him. He said there would be a law & order problem in the capital! It was in the media.
He got a case registered against me"
"Tomorrow they can put me in jail. I don't have friends in the system.
Lots of people say I should make friends with the police.
But if you make friends with the police, you can't help the people of this country".

Loading suggestions...