You finally delegated important work.
But do you have confidence itโs being done right?
5 steps to drive great outcomes w/o micromanaging:
But do you have confidence itโs being done right?
5 steps to drive great outcomes w/o micromanaging:
1/ Set Your Expectation
Without agreement upfront, oversight will be random & unwelcomed:
- Goal: What will be accomplished
- Standards: Quality that signifies done
- Process: How work will get done
- Timing: When it'll be complete
- Tolerance: How much risk you can handle
Without agreement upfront, oversight will be random & unwelcomed:
- Goal: What will be accomplished
- Standards: Quality that signifies done
- Process: How work will get done
- Timing: When it'll be complete
- Tolerance: How much risk you can handle
2/ Call Your Shot
You should vary your level of oversight based on:
-> The criticality of the process
-> Your confidence in the person to execute
Tell them how you'll monitor.
If you don't:
-> Whatever you do is a surprise
-> They'll think you're dumping useless work
You should vary your level of oversight based on:
-> The criticality of the process
-> Your confidence in the person to execute
Tell them how you'll monitor.
If you don't:
-> Whatever you do is a surprise
-> They'll think you're dumping useless work
3/ Choose Your Weapons
Plenty of options, but all come with tradeoffs:
- Metrics: Empirical, but often gamed
- Surveys: Customer-led but low response
- 1:1 Meetings: Personal but qualitative
- Audits: Non-invasive but late
Tip: Layer 2-3 that are complementary.
Plenty of options, but all come with tradeoffs:
- Metrics: Empirical, but often gamed
- Surveys: Customer-led but low response
- 1:1 Meetings: Personal but qualitative
- Audits: Non-invasive but late
Tip: Layer 2-3 that are complementary.
4/ Keep Your Agreements
Agreement with yourself:
-> Actually monitor
-> Provide feedback, positive & critical
-> Don't go off script
Agreement with your team:
-> Only rewrite goals, not history
-> Be accessible & responsive early
-> Throttle if you sense overload
Agreement with yourself:
-> Actually monitor
-> Provide feedback, positive & critical
-> Don't go off script
Agreement with your team:
-> Only rewrite goals, not history
-> Be accessible & responsive early
-> Throttle if you sense overload
5/ Tune Your System
Bundle: Combine oversight into a single cadence to reduce your switching costs & their annoyance
Dial back: As your confidence grows, increase your distance to promote their autonomy
Reward: Incentivize them to eliminate & automate to free up more capacity
Bundle: Combine oversight into a single cadence to reduce your switching costs & their annoyance
Dial back: As your confidence grows, increase your distance to promote their autonomy
Reward: Incentivize them to eliminate & automate to free up more capacity
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