10 Lessons from The First Minute
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1) Don't dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.
2) It doesn't matter how much people like you; if you cannot deliver information in an organized way, you will have a hard time being respected professionally.
3) The way we communicate at work influences how people think about us.
4) Framing = Context + Intent + Key Message
5) If you find yourself in this situation, and more than a minute has elapsed without the purpose of the conversation being clear, ask the speaker to clarify his or her in-tentions. This will help you both get the most out of the conversation.
6) Simple and to the point is always the best way to get your point across.
8) Using a structured summary in the first minute of your conversation will provide your audience with a concise synopsis of what they are about to be told, what is expected of them, and the next steps that need to be taken.
9) Goal is what you are trying to do or achieve.
Problem is why you are having trouble doing or achieving it
Solution is what you will do to solve the problem and reach the goal.
Problem is why you are having trouble doing or achieving it
Solution is what you will do to solve the problem and reach the goal.
10) When communicating at work, consider who you are communicating with.
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