Getting employee feedback is essential for building $10M+ businesses.
Over the years, I've built a simple process to do this called The Five A's.
Here's how to use it ๐
Over the years, I've built a simple process to do this called The Five A's.
Here's how to use it ๐
1. Ask For It
Ask your team to give you feedback.
When doing so, cherish their repliesโ
Even if it makes you look bad.
Ask your team to give you feedback.
When doing so, cherish their repliesโ
Even if it makes you look bad.
I learned this 'hack' from Lachy Groom from @stripe.
When looking for feedback, try asking this:
"What feedback are you afraid to give because you think it'll hurt my feelings?"
When looking for feedback, try asking this:
"What feedback are you afraid to give because you think it'll hurt my feelings?"
2. Acknowledge It
Confirm you understood what they meant.
People want to feel heard.
Doing so builds trust & connection.
Confirm you understood what they meant.
People want to feel heard.
Doing so builds trust & connection.
To acknowledge their feedback, say:
"I think I heard you say X. Is that right?"
If they say "yes," you're good to go.
If not, ask for more clarity.
"I think I heard you say X. Is that right?"
If they say "yes," you're good to go.
If not, ask for more clarity.
3. Appreciate It
Don't make excuses.
Don't argue back.
Just say, "Thank you."
Don't make excuses.
Don't argue back.
Just say, "Thank you."
This can be hard.
Especially when it's negative feedback.
But it's essential to the process.
Especially when it's negative feedback.
But it's essential to the process.
4. Accept/Deny It
You don't have to accept the feedback.
But you do need to declare whether you did/didn't.
In some cases, it conflicts with your company's:
- Vision
- Mission
- Values
You don't have to accept the feedback.
But you do need to declare whether you did/didn't.
In some cases, it conflicts with your company's:
- Vision
- Mission
- Values
If you disagree w/ the feedbackโ
Explain WHY.
Explain WHY.
5. Act On It
Co-create action items.
Put a due date on it.
Then do it.
Co-create action items.
Put a due date on it.
Then do it.
This is an essential part of the process.
It builds trustโ
While proving your team's opinions matter.
It builds trustโ
While proving your team's opinions matter.
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