Oliver Kenyon | CRO
Oliver Kenyon | CRO

@oliverkenyon

10 Tweets 5 reads Nov 12, 2022
Optimization by Oliver #05๐Ÿš€
Following on from yesterdays CRO Quick Win #10 ๐Ÿงจ, i'm going to be focusing on the cart slider and how Asos could literally print way more money.
Brand: @ASOS
๐Ÿงต
Optimization by Oliver: My aim is to visually show you how I would improve conversion rates, in this thread i'll breakdown:
1. What we changed and why it should help conversions
2. Before and afters of both mobile and desktop
3. Subtle changes that can make huge differences
1. Clear item count
โŒ Before: There's no overview of how many items are in the cart, this often confuses people on a slider.
โœ… After: By clearly showcasing the amount of items in the cart the user is reassured they have selected their desired items and eliminates confusion.
2. Enhanced dynamic shipping prompt
โŒ Before: The prompt wasn't bold enough and didn't entice the buyer to spend more
โœ… After: By adding a cart emoji and a progress bar ASOS could visually show their buyer exactly how close they were to the next level of free shipping.
3. Showcase social proof
โŒ Before: The slider lack any sort of social proof.
โœ… After: We've added the product review stars into the cart slider to further enhance social proof and desire to proceed with the checkout.
4. Add a cross sale or order bump
โŒ Before: Asos are missing a HUGE opportunity in cross selling items.
โœ… After: Adding a "you may also like" cross sell works hand in hand with the dynamic shipping prompt. A good amount of people will add the cross sell to qualify for free ๐Ÿšš.
5. Add "Continue" to your buttons
โŒ Before: "Checkout" as call to action text is very final and blunt.
โœ… After: Using the word "Continue" in front of checkout is a directional cue and help the customer imagine the next step and pre-empt the checkout process.
6. Display Trust and Policy Seals
โŒ Before: There's nothing to reafirm trust and credibility in the cart.
โœ… After: By adding your trust and policy seals you've ticked another tick in the buyers head that they can happily continue to checkout knowing they can trust you.
TL;DR
๐Ÿš€ Add the number of items in your cart.
๐Ÿš€ Make your shipping prompt more visual.
๐Ÿš€ Use social proof wherever possible.
๐Ÿš€ Increase AOV with a cross sell or order bump.
๐Ÿš€ Use the word "Continue" on your buttons.
๐Ÿš€ Add trust and policy seals to your cart.
That's all from todays second Optimization by Oliver.
If you enjoyed this please follow @oliverkenyon and retweet. ๐Ÿ™
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