The #1 thing every single growing agency STRUGGLES with is capacity
I'm going to show you the SIMPLEST model to save yourself HOURS of headaches & stress
Learn this, and you'll be able to earn 10x more than you are now
👇🏼
I'm going to show you the SIMPLEST model to save yourself HOURS of headaches & stress
Learn this, and you'll be able to earn 10x more than you are now
👇🏼
First off, if you're scaling, and don't know your capacity, you're in trouble
The capacity equation shows you how much work your team currently has and how much they can handle
This informs you when you should be bringing on new talent
Without this, your strategy sucks...
The capacity equation shows you how much work your team currently has and how much they can handle
This informs you when you should be bringing on new talent
Without this, your strategy sucks...
Here is how you can execute this model
1- Identify current capacity
Current capacity = Hours available
2- Identify how many hours each client takes up per week (or month)
Usually, clients get bucketed into 3 categories: small, medium, large
1- Identify current capacity
Current capacity = Hours available
2- Identify how many hours each client takes up per week (or month)
Usually, clients get bucketed into 3 categories: small, medium, large
When you can sum up how much time any role in your agency is dedicating to their accounts, you now can equate capacity
Example
Capacity= 40 hours/week
Client hours= 35 hours/week
# Medium Clients= 7
Hours/Week/Medium Client= 5 Hours
7 medium clients * 5 hrs= 35 hrs/week
Example
Capacity= 40 hours/week
Client hours= 35 hours/week
# Medium Clients= 7
Hours/Week/Medium Client= 5 Hours
7 medium clients * 5 hrs= 35 hrs/week
The delta between the two in the example above is 5 hours
This employee is pretty much at capacity
Which brings us to the final part of the equation
Ideal Capacity %
This employee is pretty much at capacity
Which brings us to the final part of the equation
Ideal Capacity %
Ideal Capacity % is the ideal % of capacity you want team members to be at
A good number is usually 75%-80%
By targeting this %, you have a visual indicator when to begin the hiring process
In the above example, 75% hits at 30 hours
A good number is usually 75%-80%
By targeting this %, you have a visual indicator when to begin the hiring process
In the above example, 75% hits at 30 hours
Lets say were tracking this and see that our team member is at 50% capacity, and also see that our pipeline tells us were going to bring on 10 accounts in the next two months
This may inform us we need to start sourcing talent NOW
This may inform us we need to start sourcing talent NOW
If we understand that sourcing talent, hiring talent, and training talent takes roughly 90 days, we know that by the time we hit 50% capacity, we need to begin looking at starting the process
This is where nearly every agency goes wrong
This is where nearly every agency goes wrong
Capacity, when used best, is a forecasting model and informs us when to start sourcing talent to ensure we never fall behind
it also informs us when talent is overloaded and to support them
If you havent built out this equaiton, its time to start
it also informs us when talent is overloaded and to support them
If you havent built out this equaiton, its time to start
TL;DR
1- Define capacity per role
2- equate dedicated hours per role
3- identify ideal capacity % per role
4- use ideal capacity % to inform you when to begin the hiring process
1- Define capacity per role
2- equate dedicated hours per role
3- identify ideal capacity % per role
4- use ideal capacity % to inform you when to begin the hiring process
If you are struggling scaling your operation, you're wasting time and causing a lot of stress in your agency
We solve for this and add millions of dollars of revenue to your business as a result
Let's chat
calendly.com
We solve for this and add millions of dollars of revenue to your business as a result
Let's chat
calendly.com
If you enjoyed this thread:
1. Follow me @jordan_ross_8F for more of these
2. RT the tweet below and ill send you my training on the capacity equation
1. Follow me @jordan_ross_8F for more of these
2. RT the tweet below and ill send you my training on the capacity equation
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