12 Tweets 1 reads Jan 24, 2023
My agency's churn has started to increase, what should I do?
If you find yourself asking this question then read this
Here are 6 systems you can add into onboarding to reduce churn below 5%
"Effective onboarding will lead to an increase of client LTV by 246%"
Some university study I can't find soon enough to quote here 😂
Crush onboarding, especially your first 48 hours, and you will remove buyers remorse ⬇️
1- Warm welcome
PRIME your clients to believe in their investment by hyping them up
The second the deal closes, customer success starts
Do no waste a single day without sending a hype message or video
2- Introduce clients to potential partners
We introduce clients to other agencies that service the same niche but aren't competitors
One of our new web dev clients just signed a 7k deal from this introduction
Below is an example of our internal (private) 8F client roster
3- Introduce clients to service providers that can solve problems
One of my clients mentioned that he was looking for a new web developer that could assist in app development
I connected him to another client that is highly technical and could help
4-Share 'exclusive' access to content
when we sign new clients, we share our content library which includes over 400 private trainings, videos, client modules, client systems, client resources and more
Just this library alone is worth thousands of dollars
5- Provide access to software or communities
When we sign a new client, they get access to my agency community for 50% off
6- If possible, source deals
I have made my clients hundreds of thousands of dollars from my introductions alone in the last 12 months
It's a no brainer
Ask @LegacyBuilder__ about this
I got him positive ROI on the 8F experience in less than one week
And while you're at it
Hit him up if you need ghost writing services
He'll scale your personal brand like crazy
Tired of trying to figure out the churn problem alone?
Let us solve it for you
Book time with us here:
calendly.com
That's a wrap!
If you enjoyed this thread:
1. Follow me @jordan_ross_8F for more of these
2. RT the tweet below and Ill send you an example of one of my welcome videos that I sent to an active client
If you are ready to
1- remove yourself from working in the busines
2-Scale your team and their performance
3- Massively grow by working on the highest leverage activites
Then book time to chat with us here:
calendly.com

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