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Learning that the Southwest Airlines meltdown is due to an antiquated crew scheduling system that assumes where a crew member is instead of working off live flight data. Theyโve lost track of almost every crew member and the only way to solve it isโฆ
for each one to individually call scheduling to tell them where they are. Their phone lines are swamped and Iโve seen screenshots of crew on hold for 23+ hours trying to get through to scheduling.
Because scheduling canโt keep track of where crew are, crew canโt get a hotel room for themselves in order to start their FAA mandated rest period. Lots of stories of crew members booking their one hotel rooms with the hopes itโll be reimbursed at some point.
Southwest have cottoned on a little late and are only now stopping the whole operation to get their ducks in a row and to reset everything. Spirit did a similar thing in August last year. cnbc.com
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