Business
Entrepreneurship
Marketing
Customer Service
Business Growth
Customer Relationship Management
7 daily decisions that will make your business worth millions in 2023 (without spending a single dollar):
β Improve customer experience
Business success is directly related to your customer relationships.
Reply faster Respond better Overdeliver at every opportunity
Treat your customer like #1
Business success is directly related to your customer relationships.
Reply faster Respond better Overdeliver at every opportunity
Treat your customer like #1
β‘ Know your customer
Feedback is the key to excellent product development.
Set up regular customer interviews. Learn what they like and dislike.
Simple adjustments can lead to serious results.
Feedback is the key to excellent product development.
Set up regular customer interviews. Learn what they like and dislike.
Simple adjustments can lead to serious results.
β’ Listen to the leavers
Churn is ok, but everytime a customer leaves your business, you have an opportunity to improve.
Make an investment to collect detailed feedback.
Use the responses to reduce churn down the line.
Churn is ok, but everytime a customer leaves your business, you have an opportunity to improve.
Make an investment to collect detailed feedback.
Use the responses to reduce churn down the line.
β£ Do time in customer suppport
Make this mandatory for yourself and a PM team.
Listening directly to your customers struggle will teach you more about your product than any focus group will.
Insights are there if youβre willing to listen.
Make this mandatory for yourself and a PM team.
Listening directly to your customers struggle will teach you more about your product than any focus group will.
Insights are there if youβre willing to listen.
β€ Motivate your team
Startups are a tough place to be: overworking, changing fast, and iterating.
It requires full attention and full focus of the team.
Be sure your team is motivated.
Make one-to-ones regularly, support them,
Provide the best with a stock option.
Startups are a tough place to be: overworking, changing fast, and iterating.
It requires full attention and full focus of the team.
Be sure your team is motivated.
Make one-to-ones regularly, support them,
Provide the best with a stock option.
β₯ Find the 80-20
20% of your customers bring you 80% of revenue.
β’ Who are they?
β’ What problems do they have?
β’ How they become our customers?
β’ What do they love in the product?
Double down on the best customers and theyβll love you for it.
20% of your customers bring you 80% of revenue.
β’ Who are they?
β’ What problems do they have?
β’ How they become our customers?
β’ What do they love in the product?
Double down on the best customers and theyβll love you for it.
β¦ Use Data
Data-driven approach provides clarity.
Know all your core metrics:
β’ LTV
β’ CAC
β’ MAU
β’ Retention
β’ Churn rate
Then work out how you can improve each. Ideate, test, iterate
Data-driven approach provides clarity.
Know all your core metrics:
β’ LTV
β’ CAC
β’ MAU
β’ Retention
β’ Churn rate
Then work out how you can improve each. Ideate, test, iterate
TL; DR
β Improve customer experience
β‘ Know your customer
β’ Listen to the leavers
β£ Do time in customer suppport
β€ Motivate your team
β₯ Find the 80-20
β¦ Use Data
β Improve customer experience
β‘ Know your customer
β’ Listen to the leavers
β£ Do time in customer suppport
β€ Motivate your team
β₯ Find the 80-20
β¦ Use Data
Thanks for reading!
If you enjoyed this, 2 requests:
1. Drop me a follow
@sergeykuzn2k
for ideas on entrepreneurship, web3 and product management
2. Share the thread so others can read
Just click below and up you go, cheers.
If you enjoyed this, 2 requests:
1. Drop me a follow
@sergeykuzn2k
for ideas on entrepreneurship, web3 and product management
2. Share the thread so others can read
Just click below and up you go, cheers.
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