10 Lessons from The Communication Book
1) Parkinson's Law states that Work expands so as to fill the time available for its completion
2) Nothing rings more hollow than words that aren't backed up by deeds.
3) Go easy on the compliments, otherwise they lose their effect.
4) A good speech is one that induces the listeners to change their minds, while giving them the feeling that this change of opinion is their own decision.
5) When all think alike, no one is thinking.
6) If you are unsure about something, try not to show it to others. Doubt and hesitation will only dilute your arguments.
7) Most people like to talk about themselves. This leads to us not listening any more, out simply waiting for our turn to speak.
8) We tend to conceal our opinion if we think that it will expose us to group pressure. If we feel public support, however, we tend to express our opinion loudly and clearly.
9) If you can't change your mind, then you re not using it.
10) If you tell the truth, you don't have to remember anything.
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