My daughter was defrauded on @bookingcom on 16th Jan while blocking a hotel room for a friend. She got a notification from the hotel through the app, asking for card confirmation which is a usual practice on the app. On giving the card details, Rs. 94693 was instantly swiped.
Minutes later, the hotel mails her saying their account was compromised and that booking.com knew about it but did nothing. She immediately realised the fraud and called @bookingcom . She was assured of refund by the operator.
Itโs been almost a month now, and @bookingcom are now not responding and havenโt refunded the amount either. A cyber crime complaint has also been registered. The notification came through the app itself and from the hotels own account. Hence they will be the accused in the FIR.
This is a cautionary post - do not book on @bookingcom as their servers and hotel accounts are compromised, and they know about it but are sleeping on it. Is their team in on the scam? That is a matter which the police will now look into.
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