Elizabeth Stokoe

Stop. Building. Rapport.   'Build rapport' is at the heart of #communication skills training and #CX It's obviously good to have good conversations, but what does ‘building rappo...

Elizabeth Stokoe

@LizStokoe

Do conversations end when people want them to? According to @a_m_mastroianni, most do not 🤔 My review in @natureNV and a thread comparing laboratory methods to conversation analy...

Elizabeth Stokoe

@LizStokoe

“How do open-ended questions improve interpersonal communication?” TL;DR: They do not.   Let’s explore a common #communication assumption about 'open' and 'closed' questions with...

Elizabeth Stokoe

@LizStokoe