“How do open-ended questions improve interpersonal communication?”
TL;DR: They do not.
Let’s explore a common #communication assumption about 'open' and 'closed' questions with some data to see what they look like, and what they do, in real interaction.
1. Thread. 🧵
TL;DR: They do not.
Let’s explore a common #communication assumption about 'open' and 'closed' questions with some data to see what they look like, and what they do, in real interaction.
1. Thread. 🧵
2. Google "open and closed questions” and you’ll find loads of articles and (often written or hypothetical) examples about them - tweet 1 is just one of many.
As @d_galasinski pondered recently: “I wonder who is responsible for fetishising open questions.”
As @d_galasinski pondered recently: “I wonder who is responsible for fetishising open questions.”
3. When we examine questions as they are actually used - ‘in the wild’ - we find that yes/no (‘closed’) questions routinely receive more than ‘yes/no’ in response.
And just because a question is ‘open’ doesn’t mean it'll be answered.
Let’s see some examples.
And just because a question is ‘open’ doesn’t mean it'll be answered.
Let’s see some examples.
4. Here's another example from a group of friends chatting.
[#EMCA researchers use the 'Jefferson' system for transcription - to find out more, see @alexahepburn @BoldenGalina's book 'Transcribing for Social Research'.]
[#EMCA researchers use the 'Jefferson' system for transcription - to find out more, see @alexahepburn @BoldenGalina's book 'Transcribing for Social Research'.]
5. Just saying 'yes' or 'no' - even when the question requires 'yes' or 'no' - can even seem a bit rude ...
6. Here's an example from a first date. The couple has been talking about what they like in a partner.
If someone answers an 'open' ('wh-') question with a a closed response (line 11), perhaps the date isn't going well... 😬
If someone answers an 'open' ('wh-') question with a a closed response (line 11), perhaps the date isn't going well... 😬
7. Why do people so regularly give more than a 'closed' response to an apparently 'closed' question?
When we look at real talk, rather than imagine talk, it seems pretty ordinary to do so (as in this example from research with @S_Parslow @MFlinkfeldt)
When we look at real talk, rather than imagine talk, it seems pretty ordinary to do so (as in this example from research with @S_Parslow @MFlinkfeldt)
8. In response to a 'closed' question from the patient, the #GP receptionist doesn’t just say ‘no’.
Her response conveys ‘no’ while ALSO providing an account for not saying ‘yes’ (as in this example from research with @rein_ove @symondsjon) - because the question is a request.
Her response conveys ‘no’ while ALSO providing an account for not saying ‘yes’ (as in this example from research with @rein_ove @symondsjon) - because the question is a request.
9. Here's an example of rapidly repeated responses to a 'closed' question - again, doing more than required and doing it early (it's from a study of antenatal consultations conducted with @MagnusHamann @DoctorDot2 @jayne_wagstaff)
10. Here's an elaborate 'no'.
11. In this example, the cafe staff apparently doesn't understand that people make requests by asking a yes/no closed question 🤔
12. Of course, there are always survey questions, where responses can be constrained by the design of the form, like in these examples from my friends @typeform
13. Politicians often resist answering 'closed' questions, like this famous example from 1997 in which Jeremy Paxman asks Michael Howard the same yes/no question - "Did you threaten to overrule him?” - 14 times 🤔
youtube.com
youtube.com
14. Since #LineOfDuty is back, it's timely to also show that some questions will not be answered no matter what the design of the question.
15. Here’s an article by @LucasSeuren & Mike Huiskes showing how ‘very closed’ questions readily get 'open' long answers.
tandfonline.com
tandfonline.com
16. "When yes is not enough":
An article by @JakobSteensig & Trine Heinemann shows that “certain actions, which are carried out as yes/no questions, demand a response unit that consists of ‘yes’ plus an elaboration.”
An article by @JakobSteensig & Trine Heinemann shows that “certain actions, which are carried out as yes/no questions, demand a response unit that consists of ‘yes’ plus an elaboration.”
17. Finally, grammar and question design can save lives, as this call to 911 shows.
The dispatcher asks 'yes/no' questions to enable the caller to get emergency help without asking for it.
The dispatcher asks 'yes/no' questions to enable the caller to get emergency help without asking for it.
18. In sum:
Questions are vehicles for different actions. They are always embedded a sequence. They're not simply 'open' or 'closed'.
To read more research on naturally occurring interaction, visit emcawiki.net
End 🧵
Questions are vehicles for different actions. They are always embedded a sequence. They're not simply 'open' or 'closed'.
To read more research on naturally occurring interaction, visit emcawiki.net
End 🧵
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